---
title: "Contact & Help | Prime Tours"
url: https://primetours.at/contact/
description: "Contact Prime Tours, Vienna's original free walking tour company. Reach our Vienna-based team via the form below or by email at bookings@primetours.at."
language: en
---

Contact & Help

# Contact Prime Tours: How Can We Help?

Our team is based in Vienna and ready to help with bookings, group requests or general questions. Send us a message with the form or email bookings@primetours.at.

**4.6** Google · 2,615 reviews **4.4** Tripadvisor · 1,617 reviews **1,000,000+** guests

Contact & Help

## Send us a message

We reply by email as soon as possible – usually the same day.

- bookings@primetours.at
- +43 1 3911122
- Reindorfgasse 25/1, 1150 Vienna

Thank you – we're on it! 🎉

Your request has reached our Vienna team. We'll get back to you by email shortly.

## How can we help?

You have searched our FAQs but couldn't find what you are looking for? Get in touch and we will be there for you as soon as possible.

Our team is based in Vienna and ready to help with bookings, group requests or general questions. Prefer email? Reach us directly at bookings@primetours.at.

[Read our FAQs](https://primetours.at/faq/)

## Reach our Vienna team directly

- Email: bookings@primetours.at
- Phone: +43 1 3911122
- Office: LoeX Local Experience GmbH, Reindorfgasse 25/1, 1150 Vienna, Austria

## About us

"We travel not to escape life, but for life not to escape us." (Clemens, co-founder)

Find out more about our vision, how we work and the startup story of Prime Tours.

[About Prime Tours](https://primetours.at/about-us/)

## Let's work together

Interested in working with us? Become a guide or join our affiliate program.

[Become a guide or affiliate](https://primetours.at/about-us/) · [Prime Partners](https://primetours.at/prime-partners/)

FAQ

## Frequently asked questions

### How can I contact Prime Tours?

Use the contact form on this page or email bookings@primetours.at. You can also call our Vienna team on +43 1 3911122.

### Where is the Prime Tours team based?

Our team is based in Vienna and helps with bookings, group requests and general questions.

### Can I call my guide during a tour?

No, you cannot call the guide during the tour. If you need help, email the Prime Tours service team at bookings@primetours.at or call +43 1 3911122.

### How do I book a tour for a group larger than 12 people?

Please contact us via the contact form on this page and we will help you organise your group.

[More answers](https://primetours.at/faq/)