FAQ
General Questions
How can I book the tour?
You can book the tour by going to our tour page and entering your details in the form. Afterwards you will receive a confirmation email with the date and time of your booked tour. That's it! If you want to book the tour for groups larger than 12 people, please contact us via our contact form.
How can I find the guide at the meeting point?
Follow the Google Maps that you have in your confirmation email. If you have arrived at the meeting point, watch out for a yellow PRIME TOURS umbrella. This is your guide!
How are the safety precautions applied?
Self-protection and protection of others are essential.
Before your arrival, please inform yourself about the governmental orders and measures concerning health and safety in the country.
Thank you.
Can I call the tour guide?
During the tour you cannot call the guide. If you need help, please send an email to the Prime Tours service team ( bookings@primetours.at ) or call us +43 1 3911122.
In what languages do you offer the Free Tours?
Our daily tours are provided in English, Spanish and German. If you like you get guided in any other language you are free to book a private tour through our contact page.
Questions about free walking tours
Is this tour really free?
You can join the tour without any admission fee. At the end of the tour you decide how much you would like to pay for the tour. If you are not happy with the quality provided, please give feedback to the guide after the tour has ended and tell him your concerns.
How can I find the guide at the meeting point?
Follow the Google Maps that you have in your confirmation email. If you have arrived at the meeting point, watch out for a yellow PRIME TOURS umbrella. This is your guide!
In what languages do you offer the Free Tours?
Our daily tours are provided in English, Spanish and German. If you like you get guided in any other language you are free to book a private tour through our contact page.
What happens if I am late?
We start all our tours very punctual! Please be at least 10 minutes before starting time at the meeting point. Please note: We do not wait for any person who arrives late. We want to be fair to all our customers and can not wait for single individuals if the whole group is already there.
Do the guides get paid by the state or the company?
No absolutely not. Guides depend 100% on your generous tip after the tour. So please always talk to the guide if you were not happy with the quality of the tour, otherwise the guide can’t improve the tour and if you were satisfied feel free to tip accordingly!