Privacy and cookie policy

Who is Prime Tours?

Prime Tours

Commercial register number: FN 525117 g

Website: www.primetours.at

Owners: Clemens Sengwein

Address: Reindorfgasse 25/1, 1150 – Vienna (Austria)

Mail: bookings@primetours.at

Phone: +43 670 206 17 87

VAT number: ATU75002024

Which personal data we collect and why?

When visitors write comments on the site, we collect the data displayed in the comment form, as well as the visitor’s IP address and the user-agent string (which identifies the browser) to help detect spam.

From your email address, you can create an anonymous string (called a hash) and submit it to the Gravatar service to see if you’re using it. The privacy policy of the Gravatar service can be found here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible in the context of your comment.

If you book a Prime Tour we need your basic personal information for contact reason, such as full name, e-mail address and telephone number. After booking you will receive a confirmation e-mail, after paying you will get and payment received confirmation and after the tour you will get a feedback email. No further action will be taken with your data after that.

Media

Pictures take during any tour can be used for marketing reasons on our website, facebook, instagram or on flyers. If you don’t agree with that please let our guides know after the tour. If you are a registered user and are uploading photos to this website, you should avoid uploading photos with an EXIF GPS location. Visitors to this website could download photos stored on this website and extract their location information.

Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

your display preferences, such as contrast colour settings or font size if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again) if you have agreed (or not) to our use of cookies on this site Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Do we use other cookies?

Some of our pages or subsites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.

How to control cookies?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Google Analytics extension:

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout

You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the future collection of your data when visiting this website

For more information about Terms of Use and Privacy, please see the Google Analytics Terms or the Google Analytics Overview. We point out that on this website Google Analytics to the code “gat._anonymizeIp ();” was extended to ensure the anonymous collection of IP addresses (so-called IP masking).

Included content form 3rd party websites

Posts on this site may contain embedded content (eg videos, pictures, posts, etc.). Embedded content from other websites behave just as if the visitor had visited the other website. These websites may collect information about you, use cookies, embed additional third-party tracking services, and record your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to this site.

Analyse services

This website uses Google Analytics, a web analytics service provided by Google Inc., USA (“Google”, Google LLC 1600 Amphitheater Parkway, Mountain View, CA 94043, USA). For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there. You can prevent this by setting up your browser so that no cookies are stored. We have concluded a corresponding contract data processing contract with the provider. The analysis of user data (eg device and location-related information, log data) collected via Google constitutes a legitimate interest for us, so your IP address will be collected and evaluated for statistical purposes. Google’s data may be used and processed to improve Google’s services. The data processing takes place on the basis of the legal regulations of the § 96 Abs 3 TKG as well as the art 6 Abs 1 a) (consent) and / or f (legitimate interest) of the DSGVO. Our concern in the sense of the DSGVO (legitimate interest) is the improvement of our offer and our website. The user data will be automatically deleted after 50 months (or in case of early withdrawal).

With whom we share data?

We only share date with the analytics tool. With no other website, company or person.

How long do we store your data?

If you write a comment, it will be stored indefinitely including metadata. That way, we can automatically detect and approve episode comments instead of keeping them in a moderation queue. For users who register on our website, we also store the personal information they provide in their user profiles. All users can view, modify or delete their personal information at any time (the username can not be changed). Site administrators can also view and change this information. Your registered booking confirmation data will be stored, due to gouvernemental reasons up to 7 years. On request we can anonymize your personal data after the tour. Your email request through the contact page will be stored for 2 years in a secure email inbox.

Which rights do you and your data have?

If you have an account on this website or have written comments, you may request that we export your personal information, including any data you have provided to us. In addition, you may request the deletion of any personal information we have stored about you. This does not include the data we need to retain for administrative, legal or security-related needs.

Where will the data be send to?

Visitor comments could be examined by an automated spam detection service. In addition we might could use marketing tools, such as TripAdvisor review generator in order to contact you after the tour, in order to get feedback.

Contact Information

Clemens Sengwein Address: Reindorfgasse 25/1, 1150 – Vienna (Austria) Mail: bookings@primetours.at Phone: +43 670 206 17 87

How to we protect data?

Only a limited number of personal has access to your data. Data is saved on a server and locked with a specific username and password only admins know.

About us

"We travel not to escape life, but for life not to escape us"Clemens (Founder)

More about our vision, how we work and the startup story of Prime Tours.

Let´s work together

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