Our agreement

General terms and conditions

General terms and conditions are fundamental part of this booking agreement (booking form), concluded between the LoeX Local Experience GmbH and customers, who are booking a certain travel arrangement. Once the customer complete the booking online, through phone/email or through a third distributer is presumed that he accepts these General Terms and Conditions. The booking the customer makes is obligatory and therefore it is possible for the customer to cancel his booking exclusively according to these General Terms of Conditions. The customer is responsible for all the costs and consequences, which may occur due to incorrect information he has provided when making a booking.

LoeX Local Experience GmbH is a Viennese based company which operates in various business fields. Under the brand “Prime Tours”, the organisation arranges tours and activities with independent licensed guides who are the service providers. As an agency, we provide marketing resources such as umbrellas, recognition features such as the name “Prime Tours” printed on clothing or promotional materials. This brand is a friendly online service established with a goal to provide high quality information and party experiences for foreign visitors in Vienna. The brand “Prime Tours” and the website www.primetours.at & www.primerooms.at well as all its components (programming code, design, photographs, text, etc.) and subpages are intellectual property of creators of the brand and thus protected by copyrights. Any copying, usage or abuse of the brand and/or website and its components is subject to litigation according to local law.

We are committed to do our best to provide current and accurate information on the website www.primetours.at However, we cannot be held liable for errors, omissions or results that may be obtained by misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify, at any time, without notice, all or part of the Website and these Terms and Conditions without any responsibility that may be incurred as a result. The site may contain links to other sites that we do not use. We can in no way be held responsible for the provision of these links to access these sites and external sources, and can not accept any responsibility for the content, advertising, products, services or other materials on or available from these external sites or sources that are neither approved nor verified by our team.

On different nights, some venues are busier than others. Our tour guides will use their local knowledge and experience to take you to the best place that particular night. This might mean that sometimes we will take a different route than advertised on the website. All this is done for the best possible experience of our clients.

In all cases LoeX Local Experience GmbH is working as an intermediary between the customer and the end performer of service. Although our team is devoted to finding and providing only the best services for you, we cannot be held accountable for mistakes, mishaps or negligence made by third persons.

LoeX Local Experience GmbH reserves the right to change or modify tours without notice, including changing or altering venues, routes and prices. In the event of a change, LoeX Local Experience GmbH will endeavour to substitute comparable venues and level of quality, but accepts no liability for changes.

All changes by the customer to the original booking must be made in writing by email by the person who submitted the booking. Although we will try to accommodate changes and the additional requests, availability cannot be guaranteed.

LoeX Local Experience GmbH reserves the right to cancel a tour in any circumstances but will endeavour to avoid this unless absolutely necessary.

The products/services are non-refundable unless the customer selects a refundable booking rate offered during the booking process. With the refundable rate, customers will receive a full refund or credit if the tour operator cancels the tour due to weather or other unforeseen circumstances or if guests cancel the tour within 48 hours of the start time.

Payment and cancelation conditions for private tours:

LoeX Local Experience GmbH reserves the absolute right to decline a booking at our discretion for any reason and at any time. Clients agree to accept the authority and decisions of our employees, guides and affiliates when on tour with us.

On our pub/bar tours large quantities of alcohol are often consumed. All clients are responsible for their own safety and well-being. We don’t encourage any of our clients to engage in any dangerous activity or to drink excessively. LoeX Local Experience GmbH cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.

All venues (including bars and clubs), attended during our tours reserve the right to refuse entry or remove participants from venues for any reason including drunk, disorderly, aggressive, abusive or anti-social behaviour. LoeX Local Experience GmbHaccepts no liability in the event of refusal or removal and will not refund money in such an event.

On our offered outdoor tours like any tour with a Escooter or kick bike high risks of bodily harm could occur during the tour by not using the device correctly or any other reason. Prime Tours nor the experience provider will not take any responsibilities of any sort of bodily harm or any other personal damage. Participants are taking part of any Prime Tours on their on risk.

Despite all our efforts we urge you to give us feedback in any form. If the client has a complaint he/she must bring it to the attention of the tour guide right away. That way our team has the chance to rectify the situation upon evaluation of the complaint. Possible amendments to the tour in the interest of satisfaction of a client can be made only if the complaint is presented during the tour. Complaints made at a later time will not be taken into consideration. Should the complaint be presented during the tour and the problem remained unresolved another complaint must be made in writing to LoeX Local Experience GmbH within 5 days of the completion of the tour.

About Us
"We travel not to escape life, but for life not to escape us"
Clemens (Founder)

More about our vision, how we work and the startup story of Prime Tours.

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